Context

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Overview

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What Is Context?

• Reference data: Company information, product details, guidelines
• Code snippets: Reusable code templates or examples
• Documentation: Technical specs, API documentation, procedures
• Instructions: Standard operating procedures, policies
• Templates: Message templates, response formats
• Knowledge: Domain expertise, best practices, FAQs

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Why Use Context?

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Consistency

• Same information used across all conversations
• No need to repeat common details
• Reduced errors from manual entry

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Efficiency

• Reference complex information with simple mentions
• Avoid copying and pasting repeatedly
• Faster conversation setup

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Knowledge Sharing

• Share context across your organization
• Onboard new team members faster
• Centralize important information

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AI Enhancement

• Provide domain-specific knowledge
• Improve AI response accuracy
• Guide AI behavior consistently

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Creating Context Items

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Step 1: Navigate to Context

1. Click Context in the main navigation
2. Click + New Context button
3. The context creation form appears

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Step 2: Configure Basic Information

• Choose a descriptive, memorable name
• Use clear naming conventions
• Examples: “company-info”, “api-guidelines”, “brand-voice”

• Explain what the context contains
• Note when to use it
• Helpful for team members

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Step 3: Add Content

• Enter your context information
• Can include:
  • Plain text
  • Markdown formatting
  • Code snippets
  • JSON data
  • XML/YAML
  • Documentation excerpts

# Company Information

Company Name: Acme Corporation
Founded: 2020
Industry: Software Development
Main Product: AI-powered automation tools

Contact Information:
- Support Email: [email protected]
- Sales Email: [email protected]
- Phone: +1-555-0123

Office Locations:
- HQ: San Francisco, CA
- Europe: London, UK
- Asia: Singapore

# API Integration Guidelines

Authentication:
- Always use OAuth 2.0
- Refresh tokens before expiry
- Store tokens securely

Error Handling:
- Retry on 5xx errors with exponential backoff
- Log all 4xx errors for analysis
- Show user-friendly error messages

Rate Limiting:
- Maximum 100 requests per minute
- Implement request queuing
- Monitor usage via dashboard

# Standard API Request Template

import requests
from typing import Dict, Any

def make_api_request(
    endpoint: str,
    method: str = "GET",
    headers: Dict[str, str] = None,
    data: Dict[str, Any] = None
) -> Dict[str, Any]:
    """
    Standard API request handler with error handling.
    """
    try:
        response = requests.request(
            method=method,
            url=f"{BASE_URL}/{endpoint}",
            headers=headers,
            json=data,
            timeout=30
        )
        response.raise_for_status()
        return response.json()
    except requests.exceptions.RequestException as e:
        logger.error(f"API request failed: {e}")
        raise

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Step 4: Set Metadata

• Select the appropriate type
• Helps with organization and filtering
• Examples: documentation, code, template, policy

• Add searchable tags
• Group related contexts
• Examples: “api”, “customer-support”, “development”

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Step 5: Set Visibility

• Only you can see and use it
• Perfect for personal references
• Test before sharing

• Available to your entire organization
• Appears in everyone’s context list
• Great for team standards

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Step 6: Save

1. Click Save to create the context item
2. It’s immediately available for use
3. Reference it with @context-name in Copilot

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Using Context Items

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In Copilot Conversations

@company-info please draft an email to a new client

Using @api-guidelines and @code-template, create a new 
API integration

Following our standard practices, create a support ticket
(if agent has context item in instructions)

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How Context Is Applied

1. The AI receives the full context content
2. It uses this information to inform responses
3. It maintains consistency with the guidelines
4. It references specific details as needed

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Context in Agents

You are a customer support agent.

Always reference @company-policies and @support-templates 
when responding to customers.

Use @faq-database to answer common questions before 
escalating.

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Managing Context Items

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Viewing Context

• Context items you created
• Private items
• Full edit/delete access

• Public items from your organization
• Created by team members
• View-only access

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Searching Context

• Search by name
• Search by description
• Search by tags
• Filter in real-time

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Editing Context

1. Find your context in “My Contexts”
2. Click the Edit button
3. Modify name, content, or settings
4. Click Save Changes

• Immediately to new conversations
• Existing conversations may have old version
• Update agents that reference this context

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Deleting Context

1. Find your context in “My Contexts”
2. Click the Delete button
3. Confirm deletion
4. Context is permanently removed

• No longer available for new mentions
• Agents referencing it may show warnings
• Existing conversations with it continue to work

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Changing Visibility

1. Click the visibility toggle
2. Confirm the change
3. Context moves to appropriate section
4. Available to others immediately

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Context Best Practices

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Naming Conventions

• ✅ “customer-support-guidelines”
• ✅ “api-authentication-process”
• ✅ “brand-voice-standards”
• ❌ “context1”
• ❌ “my-stuff”
• ❌ “temp”

• Use lowercase with hyphens
• Include domain or purpose
• Keep names concise but descriptive
• Consistent with team conventions

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Content Organization

• One purpose per context item
• Break large contexts into smaller ones
• Example: Instead of “all-company-info”, create:
  • “company-details”
  • “contact-information”
  • “office-locations”

# Title

## Overview
Brief description of the content

## Key Information
- Point 1
- Point 2
- Point 3

## Examples
Concrete examples when applicable

## Related Resources
Links to related contexts or documentation

• Markdown for readability
• Code blocks for snippets
• Lists for easier scanning
• Headers for organization

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Maintenance

• Monthly review of all contexts
• Update outdated information
• Remove unused contexts
• Consolidate duplicates

• Note major changes in descriptions
• Keep change log if critical
• Communicate updates to team
• Test changes before saving

• Verify information accuracy
• Check links and references
• Test context in conversations
• Get feedback from users

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Common Context Types

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Company Information

# Company Profile

Name: Acme Corp
Mission: Empowering businesses through AI
Values: Innovation, Integrity, Impact

Products:
1. Copilot Platform
2. Automation Suite
3. Analytics Dashboard

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API Documentation

# Authentication API

Endpoint: POST /api/v1/auth/login

Request Body:
{
  "email": "[email protected]",
  "password": "securepass"
}

Response:
{
  "token": "jwt_token_here",
  "expires_in": 3600
}

Rate Limit: 5 requests per minute per IP

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Process Guidelines

# Bug Report Process

1. User reports bug
2. Create Jira ticket with:
   - Title: Clear description
   - Priority: Based on severity
   - Components: Affected areas
   - Labels: bug, needs-triage
3. Notify team in #bugs Slack channel
4. Assign to appropriate team member
5. Update ticket status as work progresses

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Brand Voice

# Brand Communication Guidelines

Tone: Friendly, professional, helpful

Do:
- Use clear, simple language
- Be empathetic and understanding
- Provide actionable guidance
- Include concrete examples

Don't:
- Use jargon unnecessarily
- Be overly formal or casual
- Make promises we can't keep
- Ignore customer concerns

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Code Standards

// Standard Function Documentation

/**
 * Brief description of function purpose
 * 
 * @param {Type} paramName - Parameter description
 * @returns {Type} Return value description
 * @throws {ErrorType} When error occurs
 * 
 * @example
 * const result = functionName(param);
 */
function functionName(paramName) {
  // Implementation
  return result;
}

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Advanced Features

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Dynamic Content

# Email Template

Subject: Welcome to {COMPANY_NAME}

Dear {USER_NAME},

Thank you for joining {PRODUCT_NAME}! 
Your account has been created with email: {USER_EMAIL}

Next steps:
1. Complete your profile
2. Explore our features
3. Join our community

Best regards,
{SUPPORT_TEAM}

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Nested References

# Complete Onboarding Process

## Step 1: Account Setup
See @account-creation-guide

## Step 2: Initial Configuration
Follow @configuration-checklist

## Step 3: First Project
Use @project-template

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Conditional Guidelines

# Support Escalation Rules

IF issue_priority == HIGH AND no_solution_found:
  - Escalate to senior support
  - Notify team lead
  - Update customer within 1 hour

ELSE IF issue_priority == MEDIUM:
  - Attempt standard troubleshooting
  - Consult knowledge base
  - Escalate if unresolved in 24 hours

ELSE:
  - Handle using standard procedures
  - Document solution
  - Update knowledge base if new

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Troubleshooting

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Context Not Working

• Verify mention syntax: @context-name
• Check context name spelling
• Ensure context exists and is accessible
• Try refreshing the context list

• Context might be too large
• Consider splitting into smaller contexts
• Verify full content was saved
• Check for formatting issues

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Can’t Find Context

• Check visibility settings
• Verify you have access
• Use search function
• Check spelling variations

• Clear search and try again
• Use partial name matching
• Check filters
• Refresh the page

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Context Conflicts

• Consolidate duplicate contexts
• Use clear differentiation in names
• Add descriptive tags
• Document which to use when

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Integration with Other Features

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Context + Agents

• Agents reference contexts in instructions
• Ensures consistent agent behavior
• Provides domain knowledge
• Reduces agent instruction length

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Context + Copilot

• Direct mentions in conversations
• Quick access to complex information
• Consistent responses across chats
• Reduced input required from users

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Context + Applications

• Application-specific guidelines
• API usage templates
• Authentication instructions
• Error handling procedures

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Next Steps

• Use context in Copilot conversations
• Reference context in agents for specialized behavior
• Monitor usage of your applications
• Configure settings for your workspace