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Overview

Insights provides deeper, per-agent analytics beyond the organization-wide Dashboard. Use it to understand how a specific agent performs: volume, success rate, response times, peak usage, application mix, and slow or frequent actions.

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Accessing Insights

Navigate to Insights from the main navigation (admin). Select an agent and date range to load charts and tables.

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What you can analyze

Depending on available data for the selected agent and period, Insights can show:
  • Totals — action / interaction volume
  • Success rate — successful vs failed calls
  • Response times — latency trends
  • Usage trends — volume over time
  • Peak days and hours — when the agent is busiest
  • Application distribution — which apps the agent calls most
  • Size comparison — payload or response size patterns when recorded
  • Top and slowest actions — hotspots for optimization
  • Cache performance — hit/miss style signals when caching is enabled
  • User engagement — which users drive agent activity
Empty or sparse charts usually mean the agent has little traffic in the selected range — widen the dates or confirm the agent is being used in Copilot or via MCP.

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How Insights differs from Dashboard

Use Dashboard for org trends, then Insights when debugging a single agent’s reliability or cost drivers.

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Tips

  • Compare peak hours with business workflows to spot unexpected automation
  • Investigate slowest actions together with Actions detail and compare
  • If payloads look incomplete, check Interaction Recording